DO'S & DON'TS FOR A HAPPY STAY WITH SOUTHERN VACATION HOME

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We are a VACATION RENTAL

What does this mean?

We are happy to provide you with:

We are happy to provide you with a charming, fully furnished home including kitchen, washer/ dryer, linens, towels, pots & pans, dishes and silver ware.

We meet and great you at your check-in and explain the ins & outs of the home to you so you can comfortably operate your vacation home.

We do provide you with a starter kit of of toilet paper, soap in the bathroom, a small starter kit for the kitchen to get by until you get settled.

We are happy to provide you with tips and tricks on how to go shopping, however we do not provide a shopping service.

We do NOT provide:

We are NOT a hotel or an AirBNB plus and do NOT supply toiletries, food, drinks etc. during your stay . Personal items needed after the starter kit has been used up will have to be provided by guests themselves.

Please note: We do NOT offer any food or drinks for safety and insurance reasons.

We do not provide a daily maid service, however cleanings can be arranged at an additional charge.

The pool is cleaned and serviced once a week. Additional pool cleanings are available upon request at addition cost.



Tips for a HAPPY STAY at Southern Vacation Home's properties

Please, if you find something not right, broken, not working or simply not to your liking  inform us immediately by texting the house manager and emailing the owner. We will respond during normal business hours, 24/7 for emergencies and if we can all the time to help you resolve the issue as soon as possible.

We like to keep our homes on a 5 star level and the only way we can do this is if we are aware of a problem should it occur so we can correct it right away.

Thank you for giving us the chance of working with you!


AC

Our homes are all on a modern NEST system. 

Our AC system will not cool below 72 or heat above 70 without prior agreement and permission of the host.

AIR CONDITIONING: ALL DOORS AND WINDOWS MUST BE CLOSED WHEN THE AC IS IN USE. Please understand, Florida is a tropical destination and temperatures may be extremely high throughout the year and that air-condition units are not made to cool the house down more than 15 degree Fahrenheit below the outside temperature 

TRASH

 Please pack your trash in plastic bags and seal them tide before placing in the trash bins.

The trash is picked up twice a week. 

Our team will place the trans bins on the curb and return them to the house. However,  please assist our team the night before in checking on the trash cans  in order to ensure that the trash is picked up on a regular basis.

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SMOKING/ PETS

Sorry, smoking inside is strictly forbidden

Thank you for your cooperation and understanding. If you must smoke, we do understand and we have nice seating areas outside for our smoking guests.


We do not allow any kind of animals in the house. We are highly allergic to all kinds of animal dander, dust and saliva, live in our homes from time to time ourselves and are therefore not able to host animals, not even service animals. It is also forbidden to feed the wildlife (cats, raccoons etc. outside the house). Thank you for understanding.

RESERVATION

The booking is not guaranteed until full payment is made through AirBNB/ HOMEAWAY/ VRBO or Direct Booking,  a personally signed contract and ID stating address/ proof or residence of all persons staying at or visiting the property are received. All guests have to be registered with the host at all times. 

All guests and visitors have to be registered with host at all times.

Non-compliance will lead to immediate termination of the contract without refund.

ARRIVAL/ CHECK-IN

Please get in touch with our house manager at least 24 hours prior to your check-in in order to arrange a smooth check-in experience.

Then, please, after you arrive at Miami/ Fort Lauderdale/ Palm Beach Airport inform her/him about the progress of your trip so she can be at the house for you just upon your arrival. 

Our house manager are available by phone, text and WhatsApp.

Please make sure to bring the credit card used for the reservation to the check-in. Our house manager will have to cross check the payment method upon check in. Thank you. 


Check-in is usually between 4.00 pm - 8.00 pm. Early or late check-ins have to be arranged and approved in writing by host.

DEPARTURE/ VACATING

At the expiration of this agreement guest shall peaceably surrender the premises and turn in all keys, leaving the premises in good, clean condition, excluding ordinary wear and tear. Guest must leave the unit in "broom-clean" condition, with trash placed in outside trashcans and BBQ left  without food leftovers. 

The Check-out should be arranged with the house manager.

A late check-out has to be approved and in writing by the host.

HURRICANE SEASON

HURRICANE/ FLOOD/ CDC POLICY/ ACT OF NATURE: If you are traveling between June and November, please note that this is hurricane season. The  Licensor is not required to rebate the license fee in the event of a voluntary or mandatory evacuation. We regret that we cannot be liable for weather or other catastrophic/CDC  memo do not constitute a reason  for cancellation with refund. 

There is no refund in case of an abbreviated stay. 

Please, we recommend buying an adequate travel insurance covering these events. 

Find out more

POOL

POOL/  HOT  TUB/ CANAL: The subject property has a swimming pool, hot tub and Villa MargueritaVilla a canal located thereon. Use of the electric/gas for hot tub/ pool heater is not included in the license fee and is charged at $ 20.00 each per day/ or if meter available $ 3.50 per cubic foot of gas used, if guest choses to use the heating system. 

The Licensee/ Guest(s) will use the swimming pool/ hot tub at the Licensee’s/ Guest’s  own risk. It is not allowed to jump in the pool/ hot tub at any time. It is prohibited to swim in, jump into or use the canal in any other way. Only guests who are able to swim safely are allowed in the back yard where the pool/ hot tub are located. The Licensor/ owner and/ or staff of the Licensor will not be held responsible for the injuries sustained by the Guests and/or the or Guests’ visitors when using the swimming pool/ hot tub, and the Guest will indemnify the Licensor and/ or Licensor’s staff for any actions resulting from injuries to Guests and/or Guests’visitors.

NO CHILREN UNDER THE AGE OF 12 ARE PERMITTED TO USE THE HOT  TUB AT ANY TIME.  ALL GUESTS HAVE TO BE SAFE SWIMMERS. 

Article by Seth Porges

Aug 28, 2017, 09:01am

The 5 Things Airbnb Guests Should Never, Ever Do

Seth Porges" target="_blank">https://thumbor.forbes.com/thumbor/144x144/https%3A%2F%2Fblogs-images.forbes.com%2Fsethporges%2Ffiles%2F2016%2F10%2FSeth-Porges_avatar_1476551109-400x400.jpg"/>Seth PorgesContributor

As a longtime Airbnb host, I've seen it all. What many guests don't realize is that Airbnb has its own unwritten code of conduct, and that following a few basic rules will make life easier on a potentially stressed host, while making it more likely they will go out of their way to make sure you have the best trip possible—and leave you a good review.

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